Copy of Delivery & Returns
Cutoff Dates for Guaranteed Delivery before Christmas
Our elves are working really hard to make this a splendid christmas for you. Please consult the dates below for our guaranteed christmas delivery dates, in order to avoid disappointment.
|
Cutoff Dates for Guaranteed Delivery before Christmas |
|||
|---|---|---|---|
| US | UK | EUROPE | REST OF WORLD |
|
STANDARD |
STANDARD |
STANDARD |
STANDARD |
|
EXPRESS |
EXPRESS |
EXPRESS |
EXPRESS |
Delivery
Introducing new delivery rates and International Express delivery (1-2 day tracked delivery)
Enjoy a flat rate on our delivery, which means our postage are always the same, no matter the number of items you order.
|
Delivery/Shipping Service |
||
|---|---|---|
| United Kingdom | Cost | Estimated Delivery |
|
Standard |
£2.99 |
2 to 4 days |
|
Standard |
Free Delivery |
2 to 4 days |
|
Express |
£4.99 |
Next working day (Order before 3PM) |
|
Express |
Free Delivery |
Next working day (Order before 3PM) |
| United States | Cost | Estimated Delivery |
|
Standard |
£9.99 |
7 to 10 days |
|
Express Delivery |
£15.00 |
3 to 5 days |
| Eastern Europe | Cost | Estimated Delivery |
|
Standard (Under £75) |
£6.99 |
3 to 7 days |
|
Standard (Over £75) |
Free Delivery |
3 to 7 days |
|
Express |
£20.00 |
1 to 2 days |
| Western Europe | Cost | Estimated Delivery |
|
Standard (Under £75) |
£5.99 |
3 to 7 days |
|
Standard (Over £75) |
Free Delivery |
3 to 7 days |
|
Express |
£15.00 |
1 to 2 days |
| Rest of the World | Cost | Estimated Delivery |
|
Rest of World |
£9.99 |
7 to 12 days |
Although we try to keep our postage prices to the lowest for our customers, please note that all prices stated are subject to unannounced changes at our complete discretion.
We cannot deliver to a PO BOX Please do not set the delivery. In doubt or if you have a question, please contact us.
UK Express: This service ensures you will receive any order placed before PM the next working day.
Please Note: There is no Saturday delivery with this service. This means that an order placed after 1PM on a Thursday will be delivered on the next Monday. Any order placed after 1PM on Fridays and during the weekend will be dispatched on the next Monday.
If your order includes any out of stock items they will follow on at a later date via our standard courier. If all of your order is unavailable we will contact you for additional guidance. Also some locations in the UK may take longer than 24 hours to deliver. These locations include Scottish Highlands and Islands, part of Northern Ireland, Isle of Man, Jersey, Guernsey, Isle of Scilly.
** USA, Ireland, Netherlands, Belgium, Luxembourg, France, Germany, Spain, Portugal, Denmark, Finland, Sweden, Austria, Italy. Order before 1PM and get delivery on the next working day. USA is next two working days. Order placed on Friday after 1PM (UK time) and during weekends will be dispatched on the next working day.
*** Estonia, Lithuania, Latvia, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Romania, Bulgaria, Greece, Malta. Order before 1PM and get delivery on the next working day. USA is next two working days. Order placed on Friday after 1PM (UK time) and during weekends be dispatched on the next working day.
We use Royal Mall, Deutch-Post, DPD and DHL for our postal services, but please note that we can temporarily or permanently change it to another courier company at our discretion.
To improve our customer experience, courier companies may send instant email updates and / or text updates about your parcel. Please contact us if you need more information.
This is the customer's responsibility to provide us a correct address for delivery. It is also the customer's responsibility to clear any possible customs charges for any order outside the EU.
You must select the correct shipping/delivery country when prompted to in our checkout section. If you have entered an incorrect country by mistake and have received a cheaper shipping rate, we will need to get in contact to re-evaluate the shipping costs and total value of the order.
This may cause delays in processing your order.
Be aware that delays can occur with your country's Customs and Excise and these delays are outside our control. We cannot be held responsible for postage delays or items lost or damaged once dispatched.
Returns
We genuinely believe that we are offering a high quality product using designs which are exclusively licensed to Spiral Designs ltd. and if for any reason you are not completely satisfied with any product purchased from us, we will be happy to exchange the item or refund your money. Simply return the item to us within 30 days.
Our UK address is:
Spiral Designs Ltd,
Spiral House,
29- 35 Gladstone Rd,
Croydon,
CRO 28Q
United Kingdom